Rick Kesecker, CPCU, AIF®, LUTCF, AAI,
Executive Vice President & Chief Operating Officer
Rick Kesecker has over 35 years of experience in the education and non-profit markets which enables him to help institutions and individuals prepare for unforeseen risk. His experience provides him unique insight into the challenges you face.
Rick is originally from Charleston, WV and is an avid learner. He has a Bachelor’s Degree in Management from Malone University and a Certificate in Intercultural Studies from Birmingham Theological Seminary. He has earned numerous professional designations and holds a FINRA Series 7 and Series 63 licenses and State of Alabama 65, Property & Casualty, Life & Health licenses.
Rick’s passion is protecting families and their way of life by providing them the information they need to make sound financial decisions. He is always looking for ways to give back to those that have given so much to others. Please reach out to Rick at firstname.lastname@example.org and connect on LinkedIn https://linkedin.com/in/rickkesecker so he can help you or your organization.
Mark Fox – Vice President
Understanding the insurance complexities and how they relate to your employees can be overwhelming. Mark Fox will use his experience with complex group benefits and paint a clear design that is easily understood. Your employees will find his methods to be laid back yet organized. You will find his enrollment strategy to be stress free and easy to implement.
Mark has maintained his Life & Health insurance license in several states for over 7 years. He also received the Rising Star award by Employee Benefits Adviser magazine and was featured in their publications. “One of my favorite memories working with schools is being able to enjoy a meal with the CNP workers during their break and shoot the breeze.” Mark can be reached at email@example.com. Also, connect with him on LinkedIn here https://www.linkedin.com/in/markfox-bam/
Jodi Skaggs – Client Services Manager
Jodi Skaggs has over 12 years in the life and health insurance field. While she has experience in the individual market, her concentration has been in group benefits most of her career. After several years in sales she found her true passion as our Client Services Manager. She manages our call center operations and handles escalated customer service issues.
Jodi feels that quality customer service should be at the center of what we do. Insurance can be very confusing and difficult. She has a passion for making sure our customers have the necessary information to make the best benefit decisions for their family.
Jodi was born in Birmingham, AL where she graduated from University of Alabama, Birmingham with a Bachelor’s Degree in Sociology. She is licensed in both Life & Health as well as Property & Casualty. She currently serves on the board for the Birmingham Association of Health Underwriters.
Pamella Joachim – Sales Operations Manager
Pamella Joachim is our Sales Operations Manager. Pam is responsible for handling sales support, sales reporting and internal accounting operations. She is also adept in researching customer issues and assisting with resolutions.
She has been with Collateral for over 15 years and has held a Life & Health license since 2006. Formerly from the mid-Atlantic region, she held numerous management positions in banking and accounting before moving to the Birmingham area. Pam is the one who holds it all together when things get crazy.
Erica Janda – Benefit Specialist
Erica Janda serves as a Benefits Specialist for Collateral Educators. She is currently licensed in Life and Health with a focus on Alabama Educators. Her main responsibilities are assisting clients with information regarding their dental, vision, disability, life, accident and critical illness policies.
Before joining Collateral Educators, Erica worked for State Farm which sparked her love and passion for insurance and helping others when they need it the most. Erica can be contacted at the customer care center Monday – Friday, 8:00 AM – 5:00 PM at 1-866-322-2244.
Villeta H. Hudson – Benefit Specialist
Villeta Hudson is the newest Collateral team member. Her 22 years as a customer service representative in the auto insurance industry has allowed her to make a smooth transition to Collateral Insurance Agency. Licensed in Property & Casualty insurance, she thrives on building new relationships with customers as she earns their trust and helps them protect some of their most important assets.
Villeta loves being a part of a family-oriented company and enjoys the people she works with. She is a graduate of Talladega College, wife of 24 years, and has two daughters ages 15 and 21, all of which helps her have a little more patience and be an efficient problem solver.
Let Villeta provide you with an auto & home quote to see if she can improve your coverage and save you money. The time to find out you don’t have the proper coverage is not after you have a claim. Give Villeta a call at 1-800-366-4044. You will be glad you did.
Myrna Roberts – Benefit Specialist
Myrna Roberts is responsible for assisting customers with new business and customer service. Myrna hails from Louisiana and has lived in Birmingham for the last twelve years. She holds licenses in both Life & Health and Property & Casualty.
The reason she likes working at Collateral is “I am able to help people when life happens unexpectedly.”